FAQ
Questions I get asked a lot
Do I need to be technical to work with you?
No — that's the point. I translate everything into business terms: what it costs, what it saves, what happens if you do nothing.
Are you a Microsoft partner or reseller?
No, deliberately. I recommend Microsoft tools when they're the right fit — which for most Australian SMBs they often are — but I earn nothing from the recommendation. That independence is the whole reason to hire me. Full disclosure →
We already have an IT provider. Do we need you too?
Probably yes, for different things. Your IT provider keeps things running day to day. I answer the questions they're not scoped for: are we secure, are we overpaying, where could AI save us real hours. I work alongside IT providers all the time — happily.
How much does it cost?
It depends on the job, and I'll always quote before starting — fixed price wherever possible, no open-ended hourly surprises. The sample engagements on the Security, Human-Led AI, and Microsoft pages show indicative pricing for the most common work, and every engagement is listed on Pricing →. The first conversation is free.
What size business do you work with?
Australian businesses from a handful of staff up to a couple of hundred. Small enough to not have an IT department; big enough to have something worth protecting.
Is AI safe for a business like mine?
It can be — if it's set up with clear boundaries around your data. That's exactly the way I build. And if AI isn't the right answer for you yet, I'll say so.
Do I own the work you do?
Yes. Documentation, configurations, prompts, playbooks — everything I create in an engagement belongs to you and stays with you. No lock-in, no licence hostage-taking.
What if my situation doesn't fit any of the engagements on your list?
Most custom work fits within about 20% of one of the fixed-scope engagements. Where it doesn't, I write a single-page custom proposal — scope, price, timeline, acceptance criteria — before any work starts. Same discipline.
Where are you based? Do you travel?
Based in Australia, working with SMBs nationwide. Most work is done remotely; on-site available by arrangement.